Marking a significant achievement in operational excellence, Nissan Saudi Arabia’s Aftersales team has been recognized by Nissan Global for their outstanding performance in fiscal year 2024 and their key contribution to advancing the brand’s global customer experience and service standards.
Nissan Saudi Arabia’s key aftersales performance indicators showed remarkable growth over the past year. Customer satisfaction rates rose by 13% compared to 2023, while customer retention increased by 6.2%, reflecting growing trust in the services provided. On the revenue and market value front, genuine parts sales recorded a strong 20% growth, driven by a series of awareness campaigns led by Nissan Saudi Arabia. These campaigns were designed to raise customer awareness about the important role of genuine parts in ensuring safety and maintaining quality standards, while also emphasizing the potential risks posed by counterfeit components.
On this occasion, Kamal Al Hajj, Director of Aftersales Services at Nissan Saudi Arabia, expressed his pride and gratitude, stating: “We are honored to receive this recognition from Nissan Global. It is the result of collective effort and dedicated work to deliver exceptional experience for our customers. Our close partnership with Petromin Nissan and their ongoing support has been the cornerstone of these achievements. We remain determined to strengthen our leadership by offering innovative solutions tailored to our customers’ needs and aspirations.”
This recognition underscores Nissan Saudi Arabia’s qualitative progress in advancing Nissan’s global vision to elevate aftersales services and enhance standards of quality and innovation in customer service. It also highlights the value of the successful partnership with Petromin, which played a key role in achieving these outstanding results in one of Nissan’s most strategic markets in the Middle East. Furthermore, this global acknowledgment reflects trust in Nissan Saudi Arabia’s efforts to enhance aftersales services and supports its journey toward sustained market leadership, by building an integrated and customer-centric service ecosystem that fosters long-term satisfaction and loyalty.
